Frequently Asked Questions
Everything you need to know about your equestrian gear and orders.
What is your return policy on saddles?
We offer a 7-day trial period on all new saddles. If the fit isn't right for you or your horse, you can return it for a full refund, provided it remains in showroom condition with no marks on the stirrup leathers or flaps.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days depending on your location. Express options are available at checkout for faster delivery to most metropolitan areas.
Do you offer international shipping for heavy items?
Yes, we ship worldwide. For bulky items like saddles or stable equipment, shipping costs are calculated at checkout based on the volumetric weight and destination country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Zip Pay for interest-free installments.
How do I know what size rug my horse needs?
To find the perfect fit, measure your horse from the center of the chest, around the shoulder, to the furthest point of the hindquarters. Refer to our comprehensive Size Guide link in the footer for specific brand conversions.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.