Returns & Exchanges

At Greg Grant Saddlery, we want you to be completely satisfied with your equestrian gear, which is why we offer a 30-day return policy for items in original condition. Whether it is a fit issue for you or your horse, our team is here to ensure a smooth exchange or refund process.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Ensure the items are unused, clean, and in their original packaging with all tags attached to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return label or use a trackable shipping service to send the package back to our main warehouse facility.

• 4.
  Receive Refund or Exchange

  Once our saddlery experts inspect the returned goods, we will process your refund or ship out your replacement item within 3-5 business days.